We allocate a dedicated team of professionals to manage all incoming and outgoing calls based on your clinic's location, operating hours, and Office Manager protocols.
We are equipped to allocate a dedicated team of professionals up to the practice requirements to manage all incoming and outgoing calls for each clinic. Our team operates based on specific instructions tailored to each clinic's location and operating hours, ensuring seamless and effective communication. Our schedulers are trained to strictly adhere to the protocols provided by each clinic's Office Manager, facilitated through ongoing communication via WhatsApp groups.
Coordinating new and follow-up patient appointments based on Doctor or Nurse Practitioner (NP) availability, visit types, and clinic operating hours.
Managing all incoming patient inquiries professionally, including prescription refill requests, referral status questions, and pre-visit instructions.
Independently updating Electronic Health Records (EHR), patient demographics, and chart notes during every call to maintain 100% accurate patient data.
Calling patients ahead of scheduled visits to confirm attendance, reschedule conflicts early, and reduce costly clinic no-shows by up to 40%.
Outbound patient calls to verify active primary and secondary insurance details and Coordination of Benefits (COB) prior to arrival.
Confirming cash-pay rates, copayments, and patient financial responsibility prior to appointments so front-desk check-in is fast and frictionless.
Increased Attendance Rates
Proactive outbound confirmation calls cut patient no-shows by up to 40%.
Accurate Patient Profiles
Updated EHR charts with verified COB, demographics, and upfront copay notes.
Office Manager Alignment
Direct WhatsApp group coordination following your clinic's exact scheduling protocols.
